Royale Boston  FAQs

Where is Royale located?
279 Tremont St., Boston, MA 02116

How can I get tickets to a Royale show?
You can purchase tickets online at AXS.COM, by clicking the “tickets” icon on any show page on our site, or over the phone by calling AXS at 888-929-7849. No fee tickets can be purchased at the Royale box office any night there is a Bowery Boston concert. Tickets are also sold in person at the no-fee box office located at The Sinclair (52 Church St. Cambridge, MA) from 12 p.m. to 7 p.m. every Wednesday through Saturday. If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning when doors open.

Royale tickets and event calendar

If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Please note openers are always subject to change.

What are my payment options in the venue?
The box office is CASH ONLY. The bars located within the venue take cash and credit cards. There are many banks and ATMs nearby.

How old do I have to be to get into Royale?
Age minimums vary from show to show. You must present a government-issued ID if you are 21+ and plan on drinking alcohol. Security is present at every show to verify your age.

I’m coming from work / the airport / class. Can I bring a bag?
Please be advised that all professional cameras, video equipment, laptops, tablets, large bags carrying these items, luggage, and like articles are strictly prohibited from the venue. Patrons with prohibited articles may have the option of checking these items in the lobby level. Venue assumes no liability for items that may be lost, stolen or damaged while being stored. Please note that all guests may be subject to search of their person and/or possessions.

Does Royale have seats?
There is limited seating in the back of the venue and in the balcony. These seats are available on a first-come-first-served basis for General Admission shows.

Where do I find set times for concerts?
We usually do not have set times until within 24 hours of the show. Once we have them they will be posted on our twitter page (@boweryboston). They are also recorded on our concert hotline: 617-338-7699 x211.

Do I need to bring ID?
Yes! Government-issued photo ID is required.

What kind of drinks do you have?
We have a full bar with plenty of H20 and soft drinks along with a wide selection of both tap and bottled beers, wine and spirits to cure what ails you.

Do you serve food at the Royale?
No food is served within the venue.

I have a blog. Do I count as press?
Maybe. But all press inquiries should be directed to the band’s publicist, label or management.

Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show. You can bring a nonprofessional camera to most shows and inquire about the photo policy at the door or call 617-338-7699 x211 on the day of show.

Do you have a coat check?
Yes, it’s located upstairs. Check it out.

Can I smoke at Royale?
No. No. No. Did we say no? Because we meant NO. Per Massachusetts state law, there is a strict no-smoking policy inside Royale. If you need to go out for a smoke break make sure you get a stamp from one of the employees in the lobby before exiting the building.

Is there re-entry?
No re-entry.

Is there a dress code?
Shirt and shoes required! Otherwise, for concerts, there is no dress code whatsoever.

Where do I park?
There is no designated parking at Royale. There is metered street parking in the neighborhood around the venue. There are also various parking garages in the surrounding areas.

Can I book my band at Royale?
The vast majority of the acts that play here select their own support acts and bring them on tour with them. We rarely have the opportunity to add other bands to the bill. But feel free to email with information about your band (links to music, press clips, where else they’ve played in Boston, etc) because you never know!

I have other questions. Can you help?
Yes! Just e-mail and someone will get back to you promptly.

Other Royale RULES & FAQs:
Tickets purchased in front of the venue are usually counterfeit and admittance will be denied.
No flyers, stickers, handbills.
You will be ejected for throwing ANYTHING, even your mama.
If you lose an item at a show, please email info@royaleboston.comthe following day.
All bags are subject to search.
No markers, spray paint, weapons (includes pocket knives). Unicorns are welcome.
Handicapped seating is available … please arrive at the venue 15 minutes before doors are scheduled to open and security will accommodate you at the door.
You must show proof of age by government-issued photo ID and obtain a wristband to be served at the bar.